Sales Policy

Effective Date: December 4, 2024

Introduction

At Chillfrostt, we aim to provide high-quality products at competitive prices while offering excellent customer service. This Sales Policy outlines the terms and conditions under which we sell our products to customers. By making a purchase from our website, you agree to comply with the terms of this policy.

1. Products and Availability

We strive to provide accurate and up-to-date information on our website. However, due to the nature of our business, some products may be subject to availability. While we make every effort to ensure our website reflects the stock levels accurately, some products may be unavailable or out of stock when you place an order. If an item you ordered is unavailable, we will notify you as soon as possible and offer a refund or exchange.

2. Pricing

All prices listed on our website are in US dollars (USD) and are subject to change without notice. Prices are as displayed on the website at the time of purchase. Shipping fees, taxes, and any additional charges will be calculated during checkout. We reserve the right to correct any pricing errors that may occur due to system glitches, and you will be notified of any price changes before completing your purchase.

3. Orders and Payment

Once you place an order on our website, it is considered an offer to purchase. Your order is not confirmed until you receive an order confirmation email from Chillfrostt. We accept various payment methods, including credit/debit cards and PayPal. By submitting your order, you authorize us to charge your selected payment method for the full amount of the order, including applicable taxes and shipping fees.

4. Order Processing and Shipping

Orders are typically processed within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information. Please note that shipping times may vary depending on the shipping method selected and the delivery address.

We ship to addresses within the United States and internationally. Shipping costs will be calculated at checkout based on the destination and selected shipping method. For international orders, please be aware that customs duties, taxes, and other fees may apply and are the responsibility of the customer.

5. Discounts and Promotions

We occasionally offer promotions, discounts, or sales on our products. These offers may be limited to certain time frames and specific products. Discounts cannot be combined unless explicitly stated in the promotion’s terms and conditions. Promotions and discounts cannot be applied to previous orders and are valid only for the duration stated in the offer.

6. Cancellations and Modifications

You may request to cancel or modify your order within 1 hour of placing it, provided that the order has not already been processed and shipped. After this time, cancellation or modification may not be possible. To request a cancellation or modification, please contact our customer support team at [email protected].

7. Returns and Exchanges

We offer a return and exchange policy for most of our products within 30 days of purchase. Please refer to our Refund and Returns Policy for more details on how to initiate a return or exchange. Note that certain items, including personalized or final sale products, may not be eligible for returns or exchanges.

8. Customer Support

If you have any questions about our products, your order, or any aspect of your shopping experience with us, our customer support team is available to assist you. You can contact us via email at [email protected] or call us at (570) 409-6421.

9. Product Warranty

We offer a limited warranty on some of our products, which covers defects in material and workmanship. Warranty details will vary by product and manufacturer. Please refer to the specific product page for warranty information or contact customer support for assistance.

10. Limitation of Liability

Chillfrostt is not liable for any damages arising from the use of our products, including any indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the product. We do not warrant that our products will meet your expectations, but we will work with you to resolve any issues according to our return and warranty policies.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our sales practices.

12. Contact Us

If you have any questions or concerns about this Sales Policy or any other aspect of your shopping experience with us, please contact:

Chillfrostt
Street: 43 Lincoln Pl, Newton, New Jersey (NJ), 07860
Phone number: (570) 409-6421
Email: [email protected]
Website: chillfrostt.net