Refund and Returns Policy
Effective Date: December 4, 2024
Introduction
At Chillfrostt, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and simple refund and return process to ensure that your shopping experience is as seamless as possible. Please review our Refund and Returns Policy below.
1. Return Eligibility
We accept returns on most items within 30 days of the original purchase date. To be eligible for a return, the item must:
- Be unused, in its original condition, and in the original packaging
- Have a valid proof of purchase (receipt, order confirmation, or shipping label)
Items that are personalized, made to order, or marked as final sale cannot be returned or refunded.
2. How to Initiate a Return
To initiate a return, please contact us at [email protected] within 30 days of receiving your order. In your email, include the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once we receive your request, we will provide you with instructions on how to return the item. Please do not send items back before receiving authorization from us.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will issue a refund to the original payment method. Please note that it may take 5-7 business days for the refund to be processed and appear in your account, depending on your payment provider.
4. Return Shipping Costs
You are responsible for the return shipping costs unless the item was defective or incorrect. If you are returning a product due to an error on our part, we will provide a prepaid return shipping label.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a replacement or a full refund, including the cost of return shipping. Please include photos of the damaged or defective item in your email so we can expedite the process.
6. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item following our returns process and place a new order for the desired item.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Clearance or sale items
- Items marked as non-returnable in the product description
8. Cancellations
If you wish to cancel an order before it has shipped, please contact us immediately at [email protected]. If your order has already been processed or shipped, it cannot be canceled. You will need to follow the return process once the item is received.
9. International Returns
If you are located outside of the United States and wish to return an item, you will be responsible for return shipping fees and any customs duties or taxes that may apply. Please ensure the item is returned within the specified return period.
10. Final Sale Items
Items that are marked as “Final Sale” are not eligible for returns or refunds. Please ensure you are certain of your purchase before proceeding.
11. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please reach out to us at:
Chillfrostt
Street: 43 Lincoln Pl, Newton, New Jersey (NJ), 07860
Phone number: (570) 409-6421
Email: [email protected]
Website: chillfrostt.net